Google IT Support Professional Certificate: Technical Support Fundamentals

CPUs

• CPU caches: https://en.wikipedia.org/wiki/CPU_cache
• How to overclock your CPU: https://www.digitaltrends.com/computing/how-to-overclock-your-cpu/3/ OR https://www.digitaltrends.com/computing/how-to-overclock-your-cpu/
• Why some CPUs are more popular than others: https://kb.wisc.edu/showroom/page.php?id=4927
• Differences between 32-bit and 64-bit architecture: https://support.microsoft.com/en-us/help/15056/windows-7-32-64-bit-faq

Data Storage

• Different measurements in data storage: https://en.wikipedia.org/wiki/Kilobyte

USB Peripherals

• Many types of USB connectors: https://en.wikipedia.org/wiki/USB

Chrome OS

• https://en.wikipedia.org/wiki/Chrome_OS

ReFS

• https://en.wikipedia.org/wiki/ReFS

Choosing an OS

• http://www.makeuseof.com/tag/operating-system-choose-next-pc/

Ubuntu

• Learn more: https://www.ubuntu.com/
• Load an installation image onto a USB drive with etcher.io: https://etcher.io/
• Updates for Ubuntu: https://www.ubuntuupdates.org/
• Ubuntu is switching to GNOME: https://arstechnica.com/information-technology/2017/04/ubuntu-unity-is-dead-desktop-will-switch-back-to-gnome-next-year/

IoT

• More information: http://www.wired.co.uk/article/internet-of-things-what-is-explained-iot

Software versioning

• More information: https://en.wikipedia.org/wiki/Software_versioning